PRIVACY POLICY

Skin & Ink Studios
Last updated: August 2026

Skin & Ink Studios respects your privacy and is committed to handling your personal and health information carefully, respectfully and securely.

This Privacy Policy explains the types of information we may collect, why we collect it, how it may be used and stored, and how you can access or correct information we hold about you.

INFORMATION WE MAY COLLECT

Depending on the services you receive or your interactions with Skin & Ink Studios, we may collect information including:

  • Your name and date of birth

  • Phone number and email address

  • Emergency contact details

  • Appointment and booking history

  • Treatment history and treatment records

  • Relevant medical and health information

  • Medications and supplements

  • Allergies and sensitivities

  • Information about previous cosmetic, skin or tattoo treatments

  • Information provided through consultation, intake, consent and pre-care forms

  • Treatment notes

  • Before, during and after treatment photographs

  • Digital signatures and consent records

  • Payment and transaction information

  • Correspondence and communications with Skin & Ink Studios

  • Marketing preferences

  • Website usage information where applicable

We only aim to collect information that is reasonably necessary for our business, treatment and client-care activities.

HEALTH INFORMATION

Some Skin & Ink Studios services require us to collect information about your health, medications, allergies, medical history or previous treatments.

This information helps us assess whether a treatment is appropriate for you, identify potential risks or contraindications, provide appropriate treatment and maintain accurate treatment records.

Health information is considered sensitive information and is treated accordingly.

Please provide complete and accurate information and let us know if relevant information changes.

HOW WE COLLECT YOUR INFORMATION

We generally collect personal information directly from you.

This may occur when you:

  • Make an appointment

  • Complete an online booking

  • Complete a consultation, intake, consent or pre-care form

  • Attend a consultation or treatment

  • Contact us by phone, email, SMS, social media or another communication method

  • Make a payment

  • Subscribe to communications or marketing

  • Use our website

In some circumstances, information may also be provided by another person or health professional with your consent or where otherwise permitted by law.

WHY WE COLLECT YOUR INFORMATION

We may collect and use your information to:

  • Manage bookings and appointments

  • Communicate with you about your appointments

  • Assess your suitability for treatments

  • Identify contraindications or treatment risks

  • Provide and personalise your treatment

  • Maintain treatment and client records

  • Document treatment progress and outcomes

  • Provide pre-care and aftercare information

  • Respond to questions, concerns or complaints

  • Process payments and maintain business records

  • Meet legal, insurance, regulatory and record-keeping requirements

  • Improve our services and client experience

  • Send marketing communications where you have consented or where otherwise permitted

We will not use sensitive health information for marketing purposes without your consent.

TREATMENT PHOTOGRAPHY

Photographs may be taken before, during or after treatment to document your treatment, design, healing or results.

Clinical photographs

Clinical photographs may form part of your confidential treatment record and are used for treatment planning, documentation and monitoring your results.

Marketing photographs and video

Your permission to use photographs or video for marketing is requested separately.

This may include use on:

  • Social media

  • The Skin & Ink Studios website

  • Advertising

  • Promotional material

  • Educational content

You may decline marketing photography without affecting your treatment or the service you receive.

Where marketing consent has been provided, you may contact Skin & Ink Studios if you wish to withdraw that consent for future use. Withdrawal cannot always remove material that has already been published, printed or otherwise distributed, but we will take reasonable steps regarding future use.

HOW YOUR INFORMATION IS STORED

Skin & Ink Studios uses electronic systems and, where applicable, physical records to manage client information.

This may include third-party service providers used for functions such as:

  • Online bookings and client management

  • Electronic consultation and consent forms

  • Appointment reminders and communications

  • Website hosting

  • Email

  • Payment processing

  • Business administration and record storage

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

No electronic storage or transmission system can be guaranteed to be completely secure. If we become aware of a privacy or data security incident, we will assess and respond to it in accordance with applicable requirements.

THIRD-PARTY SERVICE PROVIDERS

Skin & Ink Studios may use trusted third-party providers to help operate the business and deliver services.

These providers may process or store personal information on our behalf.

We only disclose information where reasonably necessary for the service being provided, where you have consented, or where disclosure is otherwise permitted or required by law.

Some service providers may store or process information outside Australia. Where applicable, we take reasonable steps in relation to the handling of personal information by overseas recipients in accordance with applicable privacy requirements.

WHEN WE MAY DISCLOSE INFORMATION

We do not sell your personal information.

Personal or health information may be disclosed where:

  • You have consented to the disclosure

  • It is reasonably necessary for the purpose for which the information was collected

  • A service provider requires the information to perform services on our behalf

  • We are required or authorised to do so by law

  • It is necessary to respond to a serious threat to life, health or safety where permitted by law

  • It is required for appropriate professional, insurance or legal purposes

We aim to disclose only the information reasonably necessary in the circumstances.

MARKETING COMMUNICATIONS

If you have consented to receive marketing communications, Skin & Ink Studios may contact you regarding services, promotions, appointment availability or studio news.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting Skin & Ink Studios.

Opting out of marketing will not prevent us from sending necessary service communications such as appointment confirmations, reminders or information relating to an existing booking.

WEBSITE, COOKIES + ANALYTICS

Our website may use cookies or similar technologies to support website functionality and understand how visitors use the site.

Depending on the services used on our website, information such as your browser type, device information, pages visited and general website activity may be collected.

You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

ACCESSING YOUR INFORMATION

You may request access to personal information Skin & Ink Studios holds about you.

To make a request, please contact us using the details below.

We may need to verify your identity before providing access to protect your privacy.

There may be circumstances where access can lawfully be limited or refused. If this occurs, we will explain the reason where required and provide information about available complaint options.

CORRECTING YOUR INFORMATION

We want the information we hold about you to be accurate, current and complete.

If you believe information we hold about you is incorrect, incomplete, out of date or misleading, please contact Skin & Ink Studios and request that it be corrected.

We may need to retain an appropriate record of previous clinical or treatment information rather than simply deleting or altering historical treatment records.

RETENTION OF INFORMATION

Skin & Ink Studios retains personal and treatment information for as long as reasonably necessary for treatment, business, legal, insurance and record-keeping purposes.

When information is no longer required to be retained, we will take reasonable steps to securely destroy or de-identify it where appropriate and permitted by law.

PRIVACY OF CHILDREN

Skin & Ink Studios cosmetic tattoo services are provided to clients aged 18 years and over.

Where information relating to a person under 18 is collected in connection with another service, it will be handled with appropriate care and in accordance with applicable privacy requirements.

PRIVACY QUESTIONS + COMPLAINTS

If you have a question, concern or complaint regarding the way Skin & Ink Studios has handled your personal information, please contact us.

We will take privacy concerns seriously and aim to respond within a reasonable timeframe.

If you are not satisfied with our response and your complaint falls within the jurisdiction of the Office of the Australian Information Commissioner, you may also be entitled to contact the Office of the Australian Information Commissioner (OAIC).

CONTACT US

Skin & Ink Studios
Mount Clear, Victoria, Australia

Email: skininkstudios@outlook.com
Phone: 0407473696

For privacy enquiries, please use the subject line:

Privacy Enquiry — Skin & Ink Studios

CHANGES TO THIS POLICY

Skin & Ink Studios may update this Privacy Policy from time to time to reflect changes to our services, systems or legal obligations.

The current version will be made available through our website.

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SKIN & INK STUDIOS

Your privacy is part of your care.